Australian Sales Only

We sell and ship Products only within Australia. We will not make deliveries outside of Australia.

Legal Capacity to Transact

If you are under the age eighteen (18) years you cannot place orders with pentimedia.com By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Pentimedia suffer any damage or other losses as a result of a transaction entered into by a minor, Pentimedia reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Pentimedia.

Placing Your Order

You may place an Order by filling in the Order Form on the Pentimedia Web Site. When you place your Order, we will issue you with an Order ID. We will do this by email or through your online account with pentimedia.com. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Pentimedia website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Pentimedia will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Pentimedia and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by Email, Telephone or through your Online Account with pentimedia.com

Payment Methods and Processing

Pentimedia currently accept Credit Card payment through PayPal and PayPal only. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin complete process and shipment processing until the next business day. Business days are Monday through Friday, excluding Vic Public Holidays. Pentimedia reserves the right to cancel the transaction. For Card payment through PayPal and PayPal payments we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.

Prices

Pentimedia always seeks to list Products with the most competitive prices. Pentimedia reserves the right to change prices for Products displayed at pentimedia.com at any time before you place an Order. The price of products shown excludes shipping costs. Shipping cost is shown separately on the product page but may be recalculated based on how many and what items you place in your shopping cart.

Supply Of Your Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you and update the status of shipment on your Online Account to confirm shipment of each item including a tracking number for each item.

Delivery Of Your Products

Delivery time takes up to 10 working days from the date your payment is received. Where you have purchased a Product that is dispatched from our overseas warehouse, delivery time after payment processing may take up to 3 weeks. Pentimedia makes every effort to deliver your Product according to the estimated delivery times provided by Pentimedia at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier will leave a card so you can pick-up your Product from your local depo. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

"Coupons"

Pentimedia in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers. Coupons can only be used towards the payment of Products on our website. Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon. Pentimedia will determine the content of Terms and Conditions governing Coupons in its absolute discretion. Where a Coupon is used towards the payment of a Product (or Products):

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund.

If you think that a Product is defective you should contact our Customer Service via your online account and a Pentimedia Customer Service Representative will assist you with follow up messages and phone calls. A photo may be requested to assist with the assessment of your claim. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property.

Returning a Product

Returning a product

7 day return policy applies to products received with defects or faulty on arrival. Pentimedia must be contacted within 7 days of purchasing a product to receive a RA number by login into your online account with pentimedia.com. Customer must return the product to Pentimedia for testing along with the RA number. The return is authorized via your online account with Return Authorization Number. No return is accepted without obtaining a Return Authorization Number by login in to your online account with pentimedia.com Pentimedia will reimburse up to $10.00 return shipping and handling per item if the product is found to be defective within 7 days of purchase.  

Return Authorisation Number - A Must Have

A Return Authorisation (RA) number is required for replacement Products. Where Customer Service has provisionally determined that a Product is defective, you contact Pentimedia customer service by login to the online account and by Return Item(s) link. Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Pentimedia within 30 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, product may not be replaced or refunded in full.

Organising the Return of Products

Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you received a defective product, Customer Service will email you or message via online account with an RA which you must affix to the product.

When a Replacement Product is arranged

• A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
• The delivery time for the replacement Product will be the same as stated for the original Product.

Some Products - Manufacturer Warranty

Some Products sold through Pentimedia are serviced and supported by the manufacturer or supplier. Pentimedia recognises that customers purchasing some products, such as electronics and computers, require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, Pentimedia will provide a suitable remedy.

Products with User-Generated Data Capabilities - Repairs

The repair process of your goods may result in the loss of some or all user-generated data. Please ensure that you have made a copy of any data saved on your goods prior to submitting it for repair. Goods returned for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Computer Hardware - Exclusions and Limitations

To the extent permitted by law, Pentimedia is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing Products. Recovery and reinstallation of system and application software and user data are the responsibility of the consumer are not covered by the Pentimedia warranty on Electrical, petrol operated & Motorised Product (see Additional Pentimedia Warranties above). In relation to any computing media Product, or any computing hardware Product or computing part contained within a Product, to the extent permitted by law, Pentimedia is not liable for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or any other basis of liability, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with Pentimedia Products supplied to you, and any failure to maintain the confidentiality of data stored on the Product. Pentimedia specifically does not represent that it will be able to repair any Product or replace a Product without risk to or loss of programs or data. Where a computing Product needs to be returned to Pentimedia for replacement, repair or inspection, to the extent permitted by law Pentimedia is not liable for the loss or confidentiality of any data you may leave on the computing Product.

Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Pentimedia Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Pentimedia Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

Credit Card Fraud

While Pentimedia employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Pentimedia will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Pentimedia. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Pentimedia reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order A product. No Pentimedia employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

To the extent permitted by law, Pentimedia is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Pentimedia, and Pentimedia shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.