FAQs
What payment methods do you accept?
For home users we require a cash payments only.
No Fix. No Fee. Guaranteed?
Our no fix no fee guarantee means that if we cannot provide you with a solution to your problem, we will not charge you for our services. In some cases, the solution may be that you need to upgrade or replace your software or hardware.
If we advise you to do so and you choose not to upgrade or replace your software or hardware, you acknowledge that we have met our commitment to you by providing a solution to your problem, whether or not you choose to implement that solution.
Do you guarantee your work 100%?
Yes we do, but as you know computers are complex beasts, and sometimes there are factors at play that are not immediately obvious. We will endeavour to solve your problem – but if we can’t then you don’t owe us a cent.
Can you provide a project fee for more specialised jobs rather than an hourly rate basis?
We sure can. Once we assess your situation and requirements we will be able to quote a price to complete the job regardless of how long it takes us.
Will you give me a discount if you fix my problem in just a few minutes?
Yes. If we get to your premises and have fixed your problem in strictly under 10 minutes, then you only pay 75% of the standard call out fee.
What areas do you service?
We currently service Dandenong surrounding suburbs, but our service area is continually growing.
Can I bring my broken Computer to you?
Unfortunately we currently do not have this service available – so why not let us come to you and fix it on the spot?
Can you help me with my dodgy pirated software?
No. But we can provide and install genuine software, or point you in the direction of a free alternative.
How quickly can you get here?
Generally we will get to you within same day after your call – but often quicker. During peak periods the wait may be longer, but we will advise this at the time of booking and will keep you updated if we are delayed getting to your appointment.
Can you provide the hardware and software I need?
We sure can. But we’ll also happily install, configure and troubleshoot equipment regardless of who you bought it from.
I really don’t know a thing about my computer. Can you help me?
Of course we can. We’re here for exactly that reason - so you don’t have to know a thing. If you want to learn, we can teach you too at our normal hourly rates.
Customer's Responsibilities
1 Customer shall be solely responsible for all data inputs, the manner of use of the goods by all those to whom it provides access and all outputs derived, and all other results of such processing.
2 Customer shall comply, at its own expense, with any recommendations and guidelines with respect to the use of the goods, including any adjustments or replacements required in respect of equipment and software that is incidental or collateral to the use of the goods.
3 Customer shall ensure that its operators are adequately trained and informed as to the use of the goods and shall comply with guidelines and procedures supplied by us and/or any third party manufacturer from time to time.
4 Customer shall promptly report errors or faults in the operation of any aspect of the goods or any provision of the services in accordance with applicable fault reporting procedures from time to time.
5 Customer shall perform general "housekeeping", testing, adjustment and/or maintenance as recommended by us in respect of any goods supplied by us in order to maximise the availability of and performance of the goods or permit performance by Technician of any of its obligations hereunder.
6 Customer agrees to exercise due care and carry out such precautions which may be recommended by us or otherwise required as a matter of prudence in connection with the performance by us of any of its obligations hereunder, for example, but without limiting the generality of the foregoing, advising its staff of system restarts or scheduled downtime, recording of error information, and will co-operate with other system administration activities such as, but not limited to, running diagnostic tests and operational readiness tasks.
7 Backing up your software or data Computers are complicated machines and although we take all reasonable precautions, files can be lost simply by doing routine work. You acknowledge and agree that it is your sole responsibility to back up all software and data that is stored on your computer's hard drive(s) and/or any other storage devices you have before we provide any service. If for some reason you cannot back-up your data, we can do this for you for a fee as part of our On-Site Services. If you request our " Back up service” which is provided pursuant to these Terms (including the Back-up Consent Form). If you choose not to back-up your data, either yourself or through us, you do so at your own risk and agree that we will not be responsible at any time for any loss, alteration or corruption of data or files relating, either directly or indirectly from the provision of our services
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